Last update: October 16, 2024
Introduction
At TH-Base, the protection of your personal data is of utmost importance to us. We are committed to respecting and safeguarding your privacy. This privacy policy explains what information we collect, how we use it, and the measures we take to secure your data. By using our services or submitting your data to us, you agree to the practices outlined in this policy.
Data We Collect
We only collect personal data that you voluntarily provide to us through our contact forms. This includes:
- Name: We need your name to address you directly and process your request individually.
- Email Address: This is required to send you information, respond to your inquiries, and, if necessary, for further correspondence related to your request.
- Phone Number: Your phone number enables us to contact you quickly and directly, especially for urgent or detailed matters.
Purpose of Data Collection
The personal data you provide will only be used for the following purposes:
- Processing your requests: Your information helps us understand your specific concerns and respond appropriately. This may include providing information about our services, answering questions, or clarifying details.
- Contacting you: We use your email address and phone number to contact you and ensure you receive all necessary information. This may also involve callbacks or follow-up emails to fully process your request.
- Optimizing our services: The information we collect helps us improve our services. By understanding the needs and expectations of our customers, we can tailor our offerings accordingly.
Storage and Security
Your data is securely stored and accessible only to authorized employees. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our security measures include firewalls, encryption, and regular security audits to ensure the integrity of your data.
Additionally:
- Deletion in case of non-cooperation: If you do not wish to cooperate with us or if contact details are incorrect or accidentally provided, these will be deleted within 30 days of discovery. You have the right to request the deletion of your data in other cases and can inform us via Instagram, email, or our contact form.
- Storage Period: All data will be stored for only 60 days unless there is an active order or desired further processing.
Data Sharing
Your personal information will not be shared with third parties unless necessary to fulfill your request or you have expressly consented. Within our company, your data will only be shared with authorized employees who handle your request. These employees process the data exclusively on our behalf and do not share it with third parties.
The use of our website is generally possible without providing personal data. If personal data (e.g., name, address, or email addresses) is collected on our pages, this is always done on a voluntary basis, as far as possible. This information will not be shared with third parties without your explicit consent.
Cookies
Our website uses so-called cookies. Cookies are small text files that are stored on your device by your browser. They do not cause any harm to your device and do not contain viruses. They serve to make our offering more user-friendly, efficient, and secure.
We use both session cookies, which are automatically deleted after your visit, and persistent cookies that remain on your device until you delete them or they are automatically deleted after a certain period.
If you do not want to allow cookies, you can set your browser to notify you about the setting of cookies and allow this only on a case-by-case basis. If you disable cookies, the functionality of this website may be limited.
Use of Google Services
- a) Google Analytics
This website uses features of the web analytics service Google Analytics, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies that are stored on your computer and allow analysis of your website usage.
The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is enabled on this website, your IP address will be truncated within the member states of the European Union or other countries party to the Agreement on the European Economic Area. In exceptional cases, the full IP address will be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website and internet usage.
You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: Browser add-on for Google Analytics opt-out.
- b) Google Ads & Conversion Tracking
This website uses the Google Ads program, including conversion tracking. When you click on an ad served by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days and are not used for personal identification of users. If you visit certain pages of this website and the cookie is still valid, Google and we can recognize that you clicked on the ad and were redirected to that page.
Each Google Ads customer receives a different cookie. Therefore, cookies cannot be tracked across Ads customers' websites. The information collected via the conversion cookie is used to compile conversion statistics for Ads customers who have opted for conversion tracking. The customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users.
If you do not wish to participate in tracking, you can prevent the setting of a cookie by adjusting your browser settings, or disable Google Conversion Tracking in your Google Ads settings.
Server Log Files
The provider of the pages collects and automatically stores information in so-called server log files, which your browser automatically transmits to us. These include:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
These data are not attributable to specific persons. No consolidation of this data with other data sources takes place.
Your Rights
You have the right to request free information about the personal data stored by us, its origin, recipients, and the purpose of the data processing. Additionally, you have the right to request the correction, blocking, or deletion of this data. For further questions regarding personal data, you can contact us at any time using the contact information provided in the imprint.
Contact Information
If you have questions or concerns about our privacy policy or would like to exercise your rights regarding your personal data, you can reach us at any time using the following contact details:
- Email: kontakt@th-base.de
- Instagram: thbase.ofm
We are happy to assist you and strive to address your inquiries and concerns promptly. Your trust is important to us, and we take great care to protect your data and privacy.
Changes to the Privacy Policy
We reserve the right to change this privacy policy at any time. Changes will be published on this page, and the date of the last update will be displayed at the top of the page. Please review this page regularly to stay informed of any changes. Your continued use of our services after the publication of changes to this privacy policy will be considered as acceptance of these changes.